Delivery and Returns

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PRICES AND DELIVERY

 UK Delivery

After payment has been taken in full, UK deliveries will be made via the most appropriate service provider for the parcel, we use Royal Mail, Hermes and other major couriers. We try to deliver within 3-5 working day. Custom print orders may take 5-7 days.

The shipping charges are a calculated based on weight.

Standard Delivery – £3.99

European Delivery

European deliveries will be made via Royal Mail Air Mail and DHL International. If any excess or under costing is made you will be contacted

The shipping charges are a calculated based on weight and product dimensions:

European Shipping  – £14.99

International Delivery

International deliveries will be made via Royal Mail Air Mail and DHL International. If any excess or under costing is made you will be contacted

The shipping charges are a calculated based on weight and product dimensions:

International Shipping – £14.99

Prices are checked regularly, if the price has changed or that there has been a pricing error when your order is placed you will be contacted and can choose to proceed at the correct price.

Returns

We hope you love your purchase from Rebel UK, if you are unhappy with the goods in any way please contact us via email.

If you are not 100% satisfied with your purchase, in alignment with ‘distance selling’ for products over £40 you must inform us within 14 days of receipt and return in saleable, unworn, unsoiled condition with 28 days for a refund or like-for-like exchange.

Please note sale and reduced items will be issued a credit note if returned, any requested exchanges will be subject to postage charges to be covered by the buyer.

Returns are only accepted online for products purchased directly from Rebeluk.com, if you have purchased from a third party then they must arrange your return or exchange.

If on receipt of your product, you are uncertain about your purchase please keep your product in the original packaging until you have decided whether or not you wish to keep it. All returns must be in ‘as new’ condition, both unwashed and unworn.

When returning items, please ensure the product is well packaged and protected from damage in transit. Obtain proof of postage from the post office.

Gifted products can only be refunded to the original purchaser.

Exchange – Exchanges can be made on a like-for-like basis, or to the same cost equivalent. You the buyer will need to pay the postage.

Faulty -We try to ensure a high standard of product and print and stands behind the quality of the products we produces. Occasionally manufacturing faults can and do occur. If you think your product has a suffered a manufacturing fault please contact us. Items that are damaged as a result of excessive or long term usage are not considered faulty. Returned items that have been worn should be laundered before return, receipt of unwashed garments may result in your product being returned to sender.

ALL customised products are not returnable this does not affect your statutory rights.

Returns address is-

Rebel UK

Boundary Farm Cottage

Boundary Lane

Wrightington

Wigan

WN6 0YX

Please ensure that you dispatch your return with enough carriage for the item and that it is sent with proof of postage.  Rebel UK are not responsible for and are not liable for any items lost in transit.  All carrier choice is at your own risk, we can not take responsibility for loss or damage caused by independent carriers.

Statutory rights

If goods are faulty or do not meet the description given on the web, please contact us as soon as possible via email as given above to arrange a return and replacement or refund of goods.

We are unable to accept returns for customised goods.

All refunds will be made within 30 days of notice of cancellation.

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