Following the recent outbreak of Covid-19 in the UK we’ve put in place a number of measures to protect our customers, so we can make sure that our business is as prepared as possible. Deliveries may take a few days longer than normal due to disruption, but at the moment all the suppliers are still working…we are too.
Steps we are taking for a contact free delivery:
We understand some may be in self isolation, Hermes our delivery partner has put in place ways to get your delivery contact free. At checkout you can leave us a note if you have any specific delivery preferences, leave in a safe place, or verbal signed for. We’re encouraging all of our customers to choose their preferred safe place for deliveries. If a safe place hasn’t been chosen but there is somewhere safe to deliver the parcel, the courier leave it there – even if there’s someone in the property. Hermes couriers will take a photo, which will be included in the delivery notification email.
Steps our couriers are taking to avoid contact
If no safe place is available or a signature is required, we’ll knock on the door and step aside making sure the parcel is delivered safely. If there is no answer, we will return the parcel to the depot and re-attempt delivery on another day. For those parcels requiring a signature, couriers have been temporarily given approval to confirm receipt on behalf of a customer; but only when that customer has answered the door and given them permission to do so.
If a return is require please contact us via email firstname.lastname@example.org or via social media Instagram or Facebook